1. Detailed description of goods and/or services(ArkStore) is a business in the E-Commerce industry.
  2. Delivery policy subject to availability and receipt of payment, requests will be processed within 7 days and delivery confirmed by way of Tracking Number . (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  3. Export restriction(Optional) The offering on this website is available to South African clients only.
  4. Direct bank transfers orders will be only valid for 24 hours, there after the order will be automatically cancelled.
  5. Return and Refunds policy The provision of goods and services by (ArkStore) is subject to availability. In cases of unavailability, (ArkStore) will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee. (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  6. Customer Privacy policy (ArkStore) shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  7. Payment options accepted Payment may be made via Visa, MasterCard Cards or by bank transfer into the (ArkStore) bank account, the details of which will be provided on request.
  8. Card acquiring and security Card transactions will be acquired for (ArkStore) via PayFast (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.co.za to view their security certificate and security policy.
  9. Customer details separate from card details Customer details will be stored by (ArkStore) separately from card details which are entered by the client on PayFast’s secure site. For more detail on PayFast refer to www.payfast.co.za.
  10. Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  11. (ArkStore) takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  12. Country of domicile This website is governed by the laws of South Africa and (ArkStore) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  13. (Ark Store) may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  14. Company information This website is run by ArkStore (private company) based in South Africa trading as ArkStore and with registration number 2020/077707/07 and Lucas Cornelius Malan (Owner).
  15. (ArkStore) contact details Email: info@arkstore.co.za.