SHIPPING AND DELIVERY

Upon receipt of your order, we will contact you about shipping and delivery options (This is already included upon purchase where the client chooses their options themselves) and send you the invoice. We will process your order once we receive your POP and confirm the payment has been cleared in our account.

Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please note that we do not return or refund consumable products if opened.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@arkstore.co.za.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping and Courier

1. What is the cost

To your door R? (R150 Flat Rate), it will be amended as there will be a Postnet option also available at R90.00 later on.

1. How long does delivery take?

1-3 days in Main Centers

• 3-5 days Regional areas
• Remote areas, an additional day or two

1. How will I know my parcel is on its way? – Tracking code is sent to client (only Postnet)
2. How do I ensure my package gets to me quickly and correctly?

Please provide us with your correct full delivery address and contact details.

1. Can I track my parcel?

Yes, once you receive your waybill number via SMS and track it. Email will also be sent

Shipping returns

To return your product, you should mail your product to: 128 Albrecht St, Dan Pienaar, Bloemfontein, 9301.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Right To Cancel

In accordance with the Consumer Protection Act, your right to cancel agreements. You have 4 hours after you have placed your order. To fully and freely cancel your order for whatever reason. Funds will then be refunded within 72 hours of the initial payment.

Need help?

Contact us at admin@arkstore.co.za for questions related to refunds and returns.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@arkstore.co.za and send your item to: 128 Albrecht St, Dan Pienaar, Bloemfontein, 9301.

7 Days Money Back Returns

We only have happy clients. Let us know if you are not 100% satisfied with your products within the first 7 days of receiving your order and we will gladly replace or refund you.

Return Terms

We will process your return once we receive your product in its original packaging.

Right To Cancel

In accordance with the Consumer Protection Act on your rights to cancel agreements. You have 4 hours after you have placed your order to fully and freely cancel your order for whatever reason. Funds will then be refunded within 72 hours of the initial payment.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

PRIVACY POLICY

Who we are

Our website address is: https://arkstore.co.za.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

ANALYTICS Analytics (Who we share your data with)

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

• Your contact information
• Additional information
• How we protect your data
• What data breach procedures we have in place
• What third parties we receive data from
• What automated decision making and/or profiling we do with user data
• Industry regulatory disclosure requirements.

Governing Law and Jurisdiction for South African e-commerce

In South Africa, the primary legislation governing e-commerce is the Electronic Communications and Transactions Act (ECTA), which regulates electronic communications and transactions, including consumer protection and aspects of cybercrime, effectively setting the governing law for most e-commerce activities in the country. 

Key points about the ECTA:

Legal recognition of electronic contracts:

The ECTA formally recognizes contracts formed electronically, including online agreements. 

Electronic signatures:

The act also validates electronic signatures, with varying levels of security depending on the transaction type. 

Consumer protection:

ECTA includes provisions to safeguard consumer rights in online transactions, such as the right to cancel purchases within a cooling-off period. 

Jurisdiction:

Generally, if an e-commerce transaction is initiated and completed within South Africa, the South African courts will have jurisdiction to handle any legal disputes arising from it.